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Dekzeilenshop cares a lot about your privacy. We therefore only process data that we need for (improving) our services and we handle the information we have collected about you and your use of our services. We never make your data available to third parties for commercial purposes.
About the data processing
Below you can read how we process your data, where we save it, what security techniques we use and for whom the data are transparent.
E-mail and mailing lists
We use the services of Microsoft Outlook for our regular business e-mail traffic. This party has taken appropriate technical and organizational measures to prevent abuse, loss and corruption of your and our data as much as possible. Microsoft Outlook does not have access to our mailbox and we treat all our e-mail traffic confidentially.
To handle a (part of) the payments in our webshop, we use the MultiSafePay platform. MultiSafePay processes your name, address and residence details and your payment details such as your bank account or credit card number. MultiSafePay has taken appropriate technical and organizational measures to protect your personal data. MultiSafePay reserves the right to use your data to further improve the service and to share (anonymised) data with third parties. All the above mentioned safeguards with regard to the protection of your personal data also apply to the parts of MultiSafePay's services for which they engage third parties. MultiSafePay does not store your data for longer than allowed by the legal deadlines.
We collect reviews via the Kiyoh platform. If you leave a review via Kiyoh then you are obliged to enter your name, place of residence and e-mail address. Kiyoh shares this information with us so that we can link the review to your order. Kiyoh also publishes your name and place of residence on your own website. In some cases, Kiyoh may contact you to provide an explanation of your review. In the event that we invite you to leave a review, we will share your name and e-mail address with Kiyoh. They use this information only for the purpose of inviting you to leave a review. Kiyoh has taken appropriate technical and organizational measures to protect your personal data. Kiyoh reserves the right to engage third parties for the provision of services, for this we have given permission to Kiyoh. All the above-mentioned safeguards with regard to the protection of your personal data also apply to the parts of Kiyoh's services for which they engage third parties. Kiyoh will retain your personal data as long as you keep the review published on the platform. Kiyoh has appointed a Data Protection Officer, you will find the contact details of this officer on the Kiyoh website.
Shipping and logistics
Sendcloud (DPD, K & A courier and Tinie Manders Transport)
If you place an order with us, it is our job to have your package delivered to you. We use the services of Sendcloud (DPD, K & A courier and Tinie Manders Transport) to carry out the deliveries. It is therefore necessary that we share your name, address and residence details with Sendcloud (DPD, K & A courier and Tinie Manders Transport). Sendcloud (DPD, K & A courier and Tinie Manders Transport) uses this information only for the purpose of executing the agreement. In the event that Sendcloud (DPD, K & A courier and Tinie Manders Transport) enable subcontractors, Sendcloud (DPD, K & A courier and Tinie Manders Transport) will also make your data available to these parties.
Invoicing and accounting
For our records of our administration and accounting we use the services of Exact Online. We share your name, address and residence details and details regarding your order. This data is used for managing sales invoices. Your personal data is sent and stored protected, Exact Online has taken the necessary technical and organizational measures to protect your data against loss and unauthorized use. Exact Online is obliged to maintain confidentiality and will treat your data confidentially. Exact Online does not use your personal data for purposes other than those described above.
General purpose of the processing
We only use your data for the benefit of our services. This means that the purpose of the processing is always directly related to the assignment you provide. We do not use your data for (targeted) marketing. If you share information with us and we use this information to contact you at a later time - other than at your request - we will ask you explicitly for this. Your data will not be shared with third parties, other than to comply with accounting and other administrative obligations. These third parties have all been kept confidential on the basis of the agreement between them and us or an oath or legal obligation.
Automatically collected data
Data that is automatically collected by our website is processed with the aim of further improving our services. This information (eg your IP address, web browser and operating system) is not personal data.
Cooperation in tax and criminal investigation
As the occasion arises, Dekzeilenshop may be obliged to share your information in connection with governmental tax or criminal investigations on the basis of a legal obligation. In such a case we are forced to share your data, but we will oppose this within the possibilities that the law offers us.
We keep your data as long as you are our client. This means that we keep your customer profile until you indicate that you no longer wish to use our services. If you indicate this to us, we will also consider this as a request for forgiveness. Based on applicable administrative obligations, we have to keep invoices with your (personal) data, so we will keep this data for as long as the applicable term runs. However, employees no longer have access to your client profile and documents that we have produced in connection with your assignment.
Based on the applicable Dutch and European legislation, you as a data subject have certain rights with regard to the personal data processed by or on behalf of us. We explain below which rights these are and how you can invoke these rights.
In principle, in order to prevent abuse, we will send copies and copies of your data only to your already known e-mail address. In the event that you wish to receive the data at another e-mail address or, for example, by post, we will ask you to identify yourself. We keep records of completed requests; in the case of a request for forgiveness we administer anonymous data. You will receive all copies and copies of data in the machine-readable data format that we use within our systems. You have the right to file a complaint with the Dutch Data Protection Authority at any time if you suspect that we are using your personal data in the wrong way.
Right of inspection
You always have the right to inspect the data that we process or have processed and which relate to your person or are traceable to them. You can submit a request to that effect to our privacy contact person. You will receive a response to your request within 30 days. If your request is granted, we will send you a copy of all data with an overview of the processors who have this data, with the e-mail address known to us, stating the category under which we have stored this data.
You always have the right to have the data that we process or have processed that relate to your person or that can be traced back to this. You can submit a request to that effect to our privacy contact person. You will receive a response to your request within 30 days. If your request is granted, we will send you confirmation that the details have been changed on the e-mail address known to us.
Right to restriction of processing
You always have the right to limit the data that we process or have related to your person or that can be traced back to you. You can submit a request to that effect to our privacy contact person. You will receive a response to your request within 30 days. If your request is granted, we will send you confirmation that the data is no longer being processed until you have removed the restriction to the e-mail address known to us.
Right of transferability
You always have the right to have the data that we process or have processed and that are related to your person or that can be traced back to this by another party. You can submit a request to that effect to our privacy contact person. You will receive a response to your request within 30 days. If your request is granted, we will send you copies or copies of all information about you that we have processed or that have been processed by us by other processors or third parties on the e-mail address known to us. In all likelihood, we will no longer be able to continue the service in such a case, because the secure linking of data files can then no longer be guaranteed.
Right of objection and other rights
In such cases you have the right to object to the processing of your personal data by or on behalf of Dekzeilenshop. If you object, we will immediately stop the data processing pending the settlement of your objection. If your objection is well-founded, we will make copies and / or copies of data that we process or have made available to you and then permanently discontinue the processing. You also have the right not to be subject to automated individual decision making or profiling. We do not process your data in such a way that this right applies. If you are of the opinion that this is the case, please contact our contact person for privacy matters.
Through our website, cookies are placed from the American company Google, as part of the "Analytics" service. We use this service to track and get reports on how visitors use the website. This processor may be required to provide access to these data on the basis of applicable laws and regulations. We have not allowed Google to use the obtained analytics information for other Google services.
If you do not want Google Analytics to collect data at all, you can use Google Analytics Opt-out Add-on
Cookies from third parties
+31 (0) 85 02 700 12